Publications & Presentations

 

  • Attrition – Assessing the Wasting Asset
    Central Station Alarm Association
    Annual Meeting - October 1996
  • The Cost to Create a Security Customer
    First Alert Professional Security
    Semi-Annual Dealer Meeting – San Diego, CA
    Winter 1998
  • The Wasting Asset or the Real Cost of Keeping a Customer
    First Alert Professional Security
    Semi-Annual Dealer Meeting- San Francisco, CA
    Winter 1999
  • Managing Your Business
    First Alert Professional Security
    Semi-Annual Dealer Meeting – Las Vegas, NV
    Winter 2000
  • Attrition White Paper
    Central Station Alarm Association
    Annual Meeting – Laguna Nigel, CA
    October 2001
  • Opportunities / Prudence as 2002 Approaches
    First Alert Professional Security
    Semi-Annual Dealer Meeting – Las Vegas, NV
    Winter 2001
  • Minimizing Customer Attrition
    Central Station Alarm Association
    NAMTSE Meeting – Tucson, AZ
    April 2002
  • What’s New and Exciting in the Industry
    Alarm Dealer Association
    Annual General Meeting – Vancouver, B.C.
    June 2002
  • Attrition Project Update
    Central Station Alarm Association
    Annual Meeting – Cancun, Mexico
    October 2002
  • People Making the Difference
    First Alert Professional Security
    Annual Dealer’s Meeting – Orlando, FL
    November 2002
  • Attrition Project Update
    Central Station Alarm Association
    NAMTSE – Orlando, FL May 2003
                   Memphis, TN April 2004
    Annual Meeting - Lanai, III Oct 2003
  • Attrition – Developing Industry Trends
    Central Station Alarm Association
    Annual Meeting – Lanai, Hawaii
    October 2003

    • NAMTSE
      Memphis , TN
      May 2004

    • Annual Meeting – BVI
      St. John’s
      October 2004

    • Nassex
      Montreal , Canada
      April 2005
       
  • Security Industry Attrition Update
    Barnes Buchanan Conference
    The Breakers - West Palm Beach, Fl, Feb 2005
     
  • Developing your Business Plan in the Security Business
    New Jersey Burglar and Fire Alarm Association
    2007 Annual Symposiom - New Jersey

Expert Witness

Member/Speaker

Legal Proceedings

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