Attrition – Assessing the Wasting Asset
Central Station Alarm Association
Annual Meeting - October 1996
The Cost to Create a Security Customer
First Alert Professional Security
Semi-Annual Dealer Meeting – San Diego, CA
Winter 1998
The Wasting Asset or the Real Cost of Keeping a Customer
First Alert Professional Security
Semi-Annual Dealer Meeting- San Francisco, CA
Winter 1999
Managing Your Business
First Alert Professional Security
Semi-Annual Dealer Meeting – Las Vegas, NV
Winter 2000
Attrition White Paper
Central Station Alarm Association
Annual Meeting – Laguna Nigel, CA
October 2001
Opportunities / Prudence as 2002 Approaches
First Alert Professional Security
Semi-Annual Dealer Meeting – Las Vegas, NV
Winter 2001
Minimizing Customer Attrition
Central Station Alarm Association
NAMTSE Meeting – Tucson, AZ
April 2002
What’s New and Exciting in the Industry
Alarm Dealer Association
Annual General Meeting – Vancouver, B.C.
June 2002
Attrition Project Update
Central Station Alarm Association
Annual Meeting – Cancun, Mexico
October 2002
People Making the Difference
First Alert Professional Security
Annual Dealer’s Meeting – Orlando, FL
November 2002
Attrition Project Update
Central Station Alarm Association
NAMTSE – Orlando, FL
May 2003
Memphis, TN April 2004
Annual Meeting - Lanai, III Oct 2003
Attrition – Developing Industry Trends
Central Station Alarm Association
Annual Meeting – Lanai, Hawaii
October 2003
NAMTSE
Memphis , TN
May 2004
Annual Meeting – BVI
St. John’s
October 2004
Nassex
Montreal , Canada
April 2005
Security Industry Attrition Update Barnes Buchanan Conference The Breakers - West Palm Beach, Fl, Feb 2005
Developing your Business Plan in the Security
Business
New Jersey Burglar and Fire Alarm Association
2007 Annual Symposiom - New Jersey